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Karen Radley Acura is family owned and operated and has served the Washington, DC, area since 1979. Our customers come from all over Northern Virginia and the country to shop with us. What is it like to shop at Karen Radley Acura? Who better to tell you than our customers. Here you will find reviews from Karen Radley Acura customers themselves. We encourage you to take a look around and hope you will consider leaving a review of your own once you have been in to see us. Thank you in advance for taking the time to do so.

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47 Reviews
4.9 out of 5 stars
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Tisha McCoy 13 May 2021
Karen Radley is usually on point! I don’t have any real complaints. My last encounter was awkward...I was quoted a ridiculous price and the rep didn’t even try to explain the price. I said that’s high we will go somewhere else and he said “okay”. Lol. Any other time they would give me a b...etter understanding but he gave me zero explanation why. But really that’s the 1st time that happened there. I still give them a high rating. Sidebar I paid a almost a quarter of the price he quoted ? Show more
4 rate
Google
Anthony Palmer 05 Dec 2020
First off, I haven’t brought a vehicle from a dealership in 15 years! I usually buy from CarMax because of no-haggle pricing. Due to several bad experiences with local Acura Dealerships and across the State of Florida. I found an Acura Certified Pre-Owned Vehicle 2020 Acura RDX Technology Package ...SH-AWD with only 7117 miles and a 2018 Certified Acura MDX 3.5L Technology Package SH-AWD with only 32,100 miles online with Karen Radley Acura / Volkswagen. At the same time, while deployed in Afghanistan for my Wife and me in Jacksonville, Florida. Without even having to go to any Dealership to talk to any slick Salesperson or Sales Manager! Pro: My Wife flew from Jacksonville, Florida, to Washington, DC, to pick up and drove the 2020 Acura RDX back home to Florida. The Dealership even paid for her Uber from Dulles International Airport. And we paid for the 2018 Acura MDX to be shipped on a Truck to Jacksonville, Florida. Melvin Cygan (Sales and Leasing Consultant) and Jereis Smith (Finance Manager) took the best care of my Wife with a speedy and transparent experience from beginning to end. Pricing bet every Acura Dealership in the Southeastern Coast from Florida to New York! Including CarMax, Carvana, and Vroom! FIVE STAR EXPERIENCE on this! Con: Didn’t tell us it was going to take 60+ days to get our vehicles registered in Florida. Due to the Vendor who handles Out-of-State Registrations being behind due to Staffing Issues, as a result; of the Pandemic. Screwed up the transfer Tag and Lien Holder information I provided. After I did all the research and sent the Tag & Title Department, Representative all the information per the Florida Department of Highway Safety and Motor Vehicles (FLHSMV) to give to the Vendor who handles all the Tag/Title/Vehicle Registration. I basely provide their Vendor with the Blueprint to register our vehicle after been charged a Virginia Processing Fee for Consumer Services at $795. At that time, Tag & Title Department, Representative seem very nonchalant in the information I provided to ensure registering our vehicle went smooth, especially when most of your sales volume deals are In-State versus Out of State. In the end, the Dealership accepted all the responsibility for the screw up with our Registration and covered all the Fees that weren’t in our initial bottom-line number. Definitely one of the BEST dealerships I have ever dealt with in recent years. Finally, the Digital Information Technology Age has changed many the ways we do things, and buying a car is one of them. Gone are the days of having to sit across from a local slick Car Salesperson at a desk negotiating over a vehicle's price. With him/her and the back/forth with their Sales Manager in another Office! Here’s that example! Show more
4 rate
Google
Tj Fisher 31 Aug 2019
Go see Jeanette and Shannon they are super helpful and informative!! Purchase was super smooth with a great deal. Karen Radley does a very good job, nice showroom very friendly sales team.
4 rate
Google
bambamkdb 18 May 2017
Rudy was a great deal of assistance during the whole process. The actual selection of the auto was easy. Unfortunately, the pressure at the end of transaction to purchase additional items was most disappointing.,Rudy was a great deal of assistance during the whole process. The actual selection of... the auto was easy. Unfortunately, the pressure at the end of transaction to purchase additional items was most disappointing. Show more
4 rate
Edmunds
Truman87 26 Nov 2016
The sales associate was very friendly and professional. Dayz was an excellent salesperson with a warm and inviting personality. Truly enjoyed doing business with her. Also the financial guy was awesome. We truly enjoyed both interactions we've had with him. He was the quickest part of the process w...ith the exception of the test drive. Dayz and the financial guy was the best part of the visit. True professionals. Show more
4 rate
Edmunds
Truman87 26 Nov 2016
The sales associate was very friendly and professional. Dayz was an excellent salesperson with a warm and inviting personality. Truly enjoyed doing business with her. Also the financial guy was awesome. We truly enjoyed both interactions we've had with him. He was the quickest part of the process w...ith the exception of the test drive. Dayz and the financial guy was the best part of the visit. True professionals. Show more
4 rate
Edmunds
Susans60thgift 07 Sep 2016
NO PRESSURE! My Sales Rep was excellent. Most of all, his patience with me was top notch. To me, it was not all about the sale. The finance guy also had to have some tolerance of me. The entire experience was do-able.
4 rate
Edmunds
Susan60thgift! 07 Sep 2016
NO PRESSURE! My Sales Rep was excellent. Most of all, his patience with me was top notch. To me, it was not all about the sale. The finance guy also had to have some tolerance of me. The entire experience was do-able.
4 rate
Cars.com
Kimberley 06 Jul 2016
Christopher Pugh was very informative about our options. I came there to look at one VW convertible but ended up buying a different one. We live in Kennett Square, PA and drove all the way to your dealership and we were not disappointed. I absolutely love my new VW Beetle Convertible.
4 rate
Cars.com
Willie 30 Jan 2016
The service was great. The repairs were done correctly. The shuttle was clean. The shuttle drivers were nice. The waiting area was clean.
4 rate
Cars.com
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